Frequently asked questions
We have gathered answers to frequently asked questions to make using CLATCH easier and more enjoyable.
Technical issues
Please update the app to the latest version. If it does not work, check your internet connection and turn off your VPN.
Close the app, switch your connection type from mobile data to Wi-Fi or vice versa, and then reopen the app.
Make sure you are entering the correct phone number when registering. If everything is correct, please contact our support team and let us know which country you are accessing the app from and what your mobile operator is, and we will do our best to assist you.
To accurately predict your next menstruation, it is sufficient to input your last three cycles!
Check your internet connection and turn off your VPN. Try updating and restarting the app. If the issue persists, please send a screen recording of your phone to our support team.
Unfortunately, there is no such option in the app.
Compare the phone number in your profile with the one you provided when registering. If the numbers match and the issue persists, please send a screen recording of your phone and a screenshot of your profile showing the phone number to our support team.
Make sure you are looking at the data for the current month. If you are still having issues, please send a screen recording of your phone to our support team.
Functionality issues
Unfortunately, there is no such option in the app.
Please check if you are looking at the data for the current month. It’s important to note that the algorithm analyzes the cycles you have entered and adjusts the forecast based on them. The more data you provide about previous cycles, the more accurate it will be.
Check the boxes on the days of menstruation in the calendar and click "save."
Unfortunately, there is no such option in the app.
Go to your profile, then to the "calendar" section, there you will find the "length of cycle" tab. Here you can set the desired number of days.
Go to your profile, then to the "calendar" section, there you will find the "length of period" tab. Here you can set the desired number of days.
To choose which notifications you want to receive, go to your profile. There you will find a "notifications" tab where you can select your preferences by moving the slider next to each reminder!
You can do this in your profile by clicking on the "my close ones" button. You can find detailed instructions in our article on this topic.
Go to your profile and click on your avatar. You will see three dots in the upper right corner; click on them. A "delete profile" button will appear immediately.
The app marks ovulation in blue. We have written an article explaining what ovulation is and why it’s important to know its date.
These are the dates of your next menstruation. You can learn more about the menstrual cycle from our article, where we cover all essential details.
Click on Klasha's avatar, and a "delete conversation" button will appear immediately.
Questions about cycle and well-being
If you have already had your first cycle, mark the dates of your last cycle with checkmarks in the calendar and click "save." The next menstruation will be highlighted in red. To ensure the app calculates the days as accurately as possible, you need to input data for three or more cycles. If you haven't had your period yet, it’s important to note that menstruation typically begins during puberty, which can occur between the ages of 9 and 16, varying for each girl. You can read more about how to prepare for your first menstruation in our article.
If the pain is severe and lasts for an extended period (including multiple cycles consecutively), we recommend consulting a doctor. In other cases, you can read our article on why stomach pain occurs during menstruation, where you will find useful tips.
We are very sorry to hear that. It’s unfortunate that you have to deal with such a state. If you feel like talking to someone and getting support, we recommend reaching out to our virtual friend Klasha. You can find her on the main page of the app!
We empathize with you. We hope you will quickly overcome this state. If you're ready to talk to someone and receive support, we suggest writing to our caring assistant Klasha. You can find her on the main page of the app!
Научные источники
Всемирная Организация Здравоохранения (ВОЗ)
The American College of Obstetricians and Gynecologists (ACOG)
Centers for Disease Control and Prevention (CDC)
National Library of Medicine (NLM)
Journal of Medical Internet Research (JMIR)
American Journal of Epidemiology
Публикации в российских журналах
The American College of Obstetricians and Gynecologists (ACOG)
Centers for Disease Control and Prevention (CDC)
National Library of Medicine (NLM)
- The Normal Menstrual Cycle and the Control of Ovulation
- Physiology, Menstrual Cycle
- The normal menstrual cycle in women
Journal of Medical Internet Research (JMIR)
- Menstrual Cycle Length and Patterns in a Global Cohort of Women Using a Mobile Phone App: Retrospective Cohort Study
- Relationship Between the Menstrual Cycle and Timing of Ovulation Revealed by New Protocols: Analysis of Data from a Self-Tracking Health App
American Journal of Epidemiology
Публикации в российских журналах